ITIL

The Information Technology Infrastructure Library

• Presents principles and practices that support service strategies
• Provides guidelines for and examples of service designs
• Supplies best practices and guidelines for transitions in service
• Offers best-practice advice on day-to-day service operations
• Provides strategies for measuring, reporting, and using data collection for continual service improvements

The Information Technology Infrastructure Library (ITIL) is a product of the Office of Government Commerce, an office in the United Kingdom´s Treasury. ITIL is considered the international standard of best practices for Information Technology Service Management. The ITIL Version 3 includes an official introduction to ITIL Service Management and five books in the core set.